Call Center Agent Hybrid Work from Office

Bill Gosling Outsourcing
Publicado ayer
Ciudad: Belen
Provincia: Heredia
Categoría: Call Center / Atención al Cliente / Telemercadeo
Tipo de Contrato: Tiempo indefinido
Jornada: Tiempo Completo
Modalidad: Presencial
Sector: Call center
Educación: Educación Media
Experiencia: Sin experiencia
Vacantes: 10
Join a Team That’s Passionate About Making Lives Better!
At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We’re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results! As a Call Center Agent.
You will: Review account status/information thoroughly by using the tools available and find the best solution for the customer where applicable. Take necessary follow up actions until the customer issues are fully resolved.
What You'll Do: Engage with customers on all inbound/outbound calls, emails, and other channels of communication applicable and/ or supports to update customer’s account information.
Negotiate payment terms/arrangements if applicable.
Review account status/information thoroughly to understand the customer’s inquiry/need. Respond to inquiry/need and decide upon the most appropriate solution, if applicable.
Recommend appropriate solutions, products and/or alternative options to resolve customer inquiry/need, if applicable.
Overcome consumer objections; refer complaints immediately to the appropriate MC/TL/relevant department.
Other duties as assigned
What We're Looking For: Requirement For on-site positions:
Candidates must reside within a 20-kilometer radius of the office location. Experience Previous experience in Call Center is preferred but not required.
Education Successful completion of high school education is preferred but not required.
By applying to this position, you acknowledge that you have read and understood Bill Gosling Outsourcing’s Privacy Policy and consent to the collection, use, and storage of personal information in accordance with the policy. At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here. If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need – just let us know. Bill Gosling Outsourcing – Where your career thrives!
Sobre la empresa
We picked a gosling (baby goose) because we love being part of something that grows and thrives to the point where geese can fly, and they do so in formation, supporting each other during long journeys. Likewise, organizations thrive when employees cheer one another on recognizing and celebrating achievements, providing positive feedback, and fostering a supportive environment, which all contribute to astonishing results. The Gift of the Goose is powerful!
Call Center Agent Hybrid Work from Office
Bill Gosling Outsourcing
Belen, Heredia
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