Business Development Representative

Description
What You'll Do:

Engage with customers on all inbound/outbound calls, emails, and other channels of communication applicable and provide support to update customer’s account information

Develop and maintain positive business relationships with dealers through daily conversations and solicitations; providing exceptional customer service, effective and timely communications and responsiveness to all credit processing questions and inquiries while maintaining a high level of integrity.

Communicate credit decisions to the dealer customer within the timeline prescribed

Work with the dealer representative to provide a deal structure that is acceptable to all parties to the deal

Overcome consumer objections through effective de-escalation methods, and refer complaints immediately to the appropriate reporting Manager.

Update customer files with appropriate information and ensure information being placed in customer files follow regulatory, client specific, and corporate guidelines

Make accurate records as needed in both French and English, as applicable, for specific case types.

Review customer files and take appropriate actions in a timely manner

Think creatively both in terms of solutions to complex complaints and process improvement.

Collaborate cross-functionally on root cause analysis and drive resolution of customer issues

Ensure customer satisfaction and provide professional customer support

Ensure to deliver Bill Gosling Outsourcing and client metrics and expectations on a regular basis.

Champion company core values and other company programs

Other duties as assigned.

Requirements

Experience
Previous experience in collections or sales position on the phone is required.
Experience in tier II customer support and/or customer retention is a strong asset.
Must be able to work full-time from office
Education​
Successful completion of high school education is preferred but not required.

Skills & Abilities:
Excellent Communication Skills: You should be able to speak clearly, listen actively, and communicate effectively both verbally and in writing. Candidates should have a level of English proficiency equivalent to CEFR C1, or achieve a score of 90% or higher in an English proficiency test.

Positive Attitude: A friendly, enthusiastic, and approachable demeanor that makes customers feel comfortable.

Problem-Solving Abilities: The ability to quickly analyze a situation and find a solution to meet customer needs.

Attention to Detail: Ensure accurate data entry and follow-up on all customer interactions.

Adaptability: Able to adjust to new systems, processes, and customer needs.

Team Player: A collaborative spirit who enjoys working with others to achieve common goals.

Tech-Savvy: Comfortable using customer service platforms, CRM systems, and other software tools.

Willingness to Learn: Open to ongoing training and development to grow in the role and with the company.