Call Center Agent (Hybrid & Work from Office)

Join a Team That’s Passionate About Making Lives Better!

At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We’re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results!

As a Call Center Agent, you will:
Review account status/information thoroughly by using the tools available and find the best solution for the customer where applicable. Take necessary follow up actions until the customer issues are fully resolved.

What You'll Do:
Engage with customers on all inbound/outbound calls, emails, and other channels of communication applicable and/ or supports to update customer’s account information.
Negotiate payment terms/arrangements if applicable.
Review account status/information thoroughly to understand the customer’s inquiry/need.
Respond to inquiry/need and decide upon the most appropriate solution, if applicable.
Recommend appropriate solutions, products and/or alternative options to resolve customer inquiry/need, if applicable.
Overcome consumer objections; refer complaints immediately to the appropriate MC/TL/relevant department.
Other duties as assigned

What We're Looking For:

Requirement
For on-site positions: Candidates must reside within a 20-kilometer radius of the office location.

Experience
Previous experience in Call Center is preferred but not required.

Education​
Successful completion of high school education is preferred but not required.

Skills & Abilities:
Excellent Communication Skills: You should be able to speak clearly, listen actively, and communicate effectively both verbally and in writing. Candidates should have a level of English proficiency equivalent to CEFR B2, or achieve a score of 85% or higher in an English proficiency test.

Positive Attitude: A friendly, enthusiastic, and approachable demeanor that makes customers feel comfortable.

Problem-Solving Abilities: The ability to quickly analyze a situation and find a solution to meet customer needs.

Attention to Detail: Ensure accurate data entry and follow-up on all customer interactions.

Adaptability: Able to adjust to new systems, processes, and customer needs.

Team Player: A collaborative spirit who enjoys working with others to achieve common goals.

Tech-Savvy: Comfortable using customer service platforms, CRM systems, and other software tools.

Willingness to Learn: Open to ongoing training and development to grow in the role and with the company.