Soft Collections Agent Hybrid and Work from Office
Bill Gosling Outsourcing
Publicado ayer
Ciudad: Belen
Provincia: Heredia
Categoría: Call Center / Atención al Cliente / Telemercadeo
Tipo de Contrato: Tiempo indefinido
Jornada: Tiempo Completo
Modalidad: Híbrido
Sector: Call center
Educación: Educación Media
Experiencia: Sin experiencia
Género: Indiferente
Vacantes: 200
Salario: ₡480,00
As a Soft Collections agent, you will:
Call customers who are 1 to 5 months late on their bills to attend to arrange payments and understand the reason why they are behind. Take necessary follow-up actions until the customer issues are fully resolved.
Key Responsibilities
Make outbound and take inbound calls to arrange payment.
Negotiate payment terms/arrangements if applicable.
Review account status/information thoroughly to understand the customer’s inquiry/need.
Overcome consumer objections.
Engage with customers on all inbound/outbound calls, emails, and other channels of communication applicable and/ or supports to update customer’s account information
Call customers who are 1 to 5 months late on their bills to attend to arrange payments and understand the reason why they are behind. Take necessary follow-up actions until the customer issues are fully resolved.
Key Responsibilities
Make outbound and take inbound calls to arrange payment.
Negotiate payment terms/arrangements if applicable.
Review account status/information thoroughly to understand the customer’s inquiry/need.
Overcome consumer objections.
Engage with customers on all inbound/outbound calls, emails, and other channels of communication applicable and/ or supports to update customer’s account information
Sobre la empresa
Bill Gosling Outsourcing is an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage applications from all qualified candidates, regardless of race, gender, age, religion, sexual orientation, and more. We look forward to welcoming you to our flock and helping you shape a brighter future together.
Lugar: Soft Collections Agent Hybrid and Work from Office
Bill Gosling Outsourcing
Belen, Heredia
