Call Center Agent (Hybrid and Work from Office)

As a Call Center Agent, you will:

Review account status/information thoroughly by using the tools available and find the best solution for the customer where applicable. Take necessary follow up actions until the customer issues are fully resolved.
What You'll Do:

Engage with customers on all inbound/outbound calls, emails, and other channels of communication applicable and/ or supports to update customer’s account information.

Negotiate payment terms/arrangements if applicable.

Review account status/information thoroughly to understand the customer’s inquiry/need.

Respond to inquiry/need and decide upon the most appropriate solution, if applicable.

Recommend appropriate solutions, products and/or alternative options to resolve customer inquiry/need, if applicable.

Overcome consumer objections; refer complaints immediately to the appropriate MC/TL/relevant department.

Other duties as assigned